PRIVACY POLICY
Effective Date: 2 September 2026
Last Updated: 2 September 2026
Reinas Gowns, a trading name of Reinas Flair Company (“Reinas Gowns,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, place an order, make a booking, contact us, visit our atelier, rent or purchase a gown, request a bespoke design, subscribe to communications, or otherwise interact with us.
This Privacy Policy should be read together with our Terms & Conditions.
1. WHO WE ARE
Reinas Gowns is a fashion atelier offering bespoke gowns, gown rentals and related fashion services.
Business/Legal Name: Reinas Flair Company
Trading Name: Reinas Gowns
Website: reinasgownsatelier.com
Email: reinasgowns@gmail.com
Telephone/WhatsApp:+254 797566 420
Physical Address: USIU Road, Nairobi, Kenya
For purposes of applicable Kenyan data protection law, Reinas Gowns acts as a data controller in relation to personal information that we collect and determine how to use.
Our processing of personal data is intended to comply with the Kenya Data Protection Act, 2019 and applicable regulations and guidance issued by the Office of the Data Protection Commissioner (ODPC).
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following information:
A. Contact information
This may include:
Full name
Telephone number
WhatsApp number
Email address
Postal or delivery address
Social media username where you contact us through social media
B. Order and transaction information
When you purchase, rent or enquire about a product or service, we may collect:
Products or services selected
Order and booking details
Rental dates
Delivery and collection information
Payment status
Transaction references
Invoices and receipts
Correspondence relating to your order
We do not intend to store complete payment-card numbers, PINs, passwords or other payment credentials on our systems.
C. Bespoke and fitting information
For bespoke gowns, alterations or fittings, we may collect information necessary to create or alter your garment, including:
Body measurements
Garment size
Height
Fit preferences
Design preferences
Colour and fabric preferences
Fitting notes
Alteration requirements
We only request information that is reasonably necessary to provide the requested service.
D. Photographs and videos
Where relevant to your order or fitting, we may receive photographs or videos provided by you for purposes such as:
Design references
Fit assessment
Bespoke design development
Order communication
We may also take photographs or videos at fittings, events or other interactions with Reinas Gowns where applicable.
We will not use identifiable customer photographs or videos for marketing purposes without an appropriate legal basis, including consent where required.
E. Website and technical information
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Approximate location information
Referring website
Date and time of visits
Website interaction information
We may use cookies and similar technologies to operate, secure and improve our website.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Respond to enquiries
Process and manage orders
Process gown rental bookings
Arrange fittings, collections and returns
Create and alter bespoke garments
Arrange deliveries and shipping
Process and confirm payments
Issue invoices and receipts
Communicate with you about your order or booking
Provide customer support
Manage complaints and disputes
Prevent fraud, misuse or unauthorised transactions
Maintain business and financial records
Improve our website, products and services
Send marketing communications where permitted by law and, where required, with your consent
Meet legal, regulatory, tax and accounting obligations
Protect the rights, property and safety of Reinas Gowns, our customers and others
We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. LEGAL BASES FOR PROCESSING
Where applicable, we process personal information on one or more of the following bases:
Your consent;
Performance of a contract or steps taken at your request before entering into a contract;
Compliance with a legal obligation;
Protection of legitimate business interests, provided those interests do not override your rights;
Other lawful bases permitted under applicable data protection law.
Where processing is based on consent, you may withdraw that consent, subject to legal or contractual limitations.
Withdrawal of consent will not affect processing that was lawfully carried out before consent was withdrawn.
5. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from us, we may contact you through channels such as:
Email
WhatsApp
SMS
Telephone
Social media or other digital communication channels
Marketing communications may include new collections, rental availability, promotions, events, launches and other Reinas Gowns updates.
You may opt out of marketing communications at any time by contacting us or using an available unsubscribe mechanism.
Please note that opting out of marketing communications does not prevent us from sending service-related communications necessary to fulfil an existing order, rental or booking.
6. WHO WE MAY SHARE YOUR INFORMATION WITH
We may disclose personal information to trusted third parties where reasonably necessary to provide our services or fulfil our legal obligations.
These may include:
Payment service providers
Banks and financial institutions
Delivery and courier companies
International shipping providers
Website hosting and technology providers
Website analytics and communication providers
Professional advisers
Government authorities or regulators where legally required
Service providers assisting us with business operations
Third parties that process personal information on our behalf are expected to handle that information appropriately and in accordance with applicable data protection requirements.
We do not sell your personal information.
7. INTERNATIONAL TRANSFERS
Some of our service providers may process or store personal information outside Kenya.
Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable Kenyan data protection requirements and that appropriate safeguards are in place.
For international deliveries, information necessary to fulfil the shipment may be shared with the relevant courier, customs, logistics or delivery providers.
8. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Unauthorised disclosure
Alteration
Misuse
However, no website, electronic communication system or method of storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping your devices and accounts secure.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by law, accounting requirements, contractual obligations, dispute resolution or legitimate business purposes.
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
10. YOUR RIGHTS
Subject to applicable law, you may have the right to:
Be informed about how your personal information is being used;
Request access to personal information we hold about you;
Request correction of inaccurate, outdated or misleading information;
Request deletion of personal information where legally applicable;
Object to certain processing;
Request restriction of certain processing where applicable;
Withdraw consent where processing is based on consent;
Exercise other rights provided under applicable data protection law.
The Office of the Data Protection Commissioner identifies rights including being informed, accessing personal data, objecting to processing, correction and deletion of false or misleading data.
11. HOW TO EXERCISE YOUR RIGHTS
To make a privacy request, contact us using:
Email: reinasgowns@gmail.com
Telephone/WhatsApp: +254 797 566 420
Address: USIU Road, Nairobi Kenya
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
We will handle valid requests within the applicable legal requirements.
12. CHILDREN'S INFORMATION
Our website and services are not intentionally directed at children who are unable to lawfully provide consent or enter into the relevant transaction.
Where a minor's information is required in connection with a gown, event or service, we may require involvement or consent from a parent, guardian or other person legally authorised to act on the minor's behalf, where required by law.
13. COOKIES
Our website may use cookies and similar technologies to:
Keep the website functioning;
Remember preferences;
Understand website usage;
Improve website performance;
Measure marketing effectiveness, where applicable.
You may be able to manage cookies through your browser or through cookie controls made available on our website.
Disabling certain cookies may affect website functionality.
14. THIRD-PARTY WEBSITES
Our website or communications may contain links to third-party websites, social media platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policies of those third parties before providing them with personal information.
15. DATA BREACHES
If we become aware of a personal data breach, we will assess and respond to it in accordance with applicable law and our internal data protection procedures.
Where notification is legally required, we will notify the relevant authority and/or affected individuals in accordance with applicable requirements.
16. COMPLAINTS
If you believe that we have handled your personal information unlawfully or improperly, please contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), which is responsible for regulating and enforcing Kenya's data protection framework.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
18. CONTACT US
If you have questions about this Privacy Policy or how we handle personal information, contact:
Reinas Gowns
Email: reinasgowns@gmail.com
Telephone/WhatsApp: +254 797 566 420
Address: USIU Road, Nairobi Kenya
Website: reinasgownsatelier.com