Renting with Reinas Gowns
Looking to make a statement without committing to a gown forever? Our rental collection gives you access to beautifully made Reinas pieces for your special occasion, without the full purchase price.
Rental services are currently available to clients in Kenya only.
How It Works
∆ Browse & Inquire
Explore our rental catalogue and send us an inquiry for any gowns you love. If you need more information about a gown, we're happy to help.
∆ Select Your Gowns
Let us know which gown(s) you'd like to rent, together with your event or photoshoot date and location/delivery location.
∆ Availability Confirmation
We'll check availability for your selected date and confirm which pieces are available.
∆ Reserve Your Gown
Once you've chosen your gown, a booking payment is required to reserve it for your date. Your rental is only confirmed once the required payment has been received.
∆ Fitting Options
You can schedule a fitting appointment at our Nairobi atelier, or, where available, arrange for the gown to be delivered by rider for a convenient fitting experience. Delivery charges apply.
∆ Collection / Delivery
Your gown can either be collected from our atelier or delivered to your preferred location. Delivery and return transport costs are the client's responsibility.
∆ Enjoy Your Moment
Wear your gown, look fabulous, take all the pictures and enjoy your occasion.
∆ Return Your Gown
Return the gown to our Nairobi atelier within the agreed rental period. We'll take care of the professional cleaning afterwards, no laundry stress on your end.
∆ Rental Period
Our standard rental period is 3–4 calendar days, but we understand that every occasion is different. Longer or shorter rental periods may be arranged depending on your needs and the gown's availability. Pricing will be adjusted accordingly where the rental period falls outside our standard duration.
∆ Security Deposit
A refundable security deposit is required before the gown is released.
The deposit is refunded after the gown has been returned and inspected, provided it is returned within the agreed period and in the condition in which it was received.
Any deductions, where applicable, will be communicated to you before the balance is refunded.
∆ Care & Cleaning
Don't worry about the laundry, professional cleaning before and after the rental is covered by Reinas Gowns.
While the gown is with you, please:
- Do not attempt to wash or dry-clean the gown yourself.
- Do not iron or steam the gown unless specifically advised by us.
- Do not alter, pin, cut, sew or otherwise modify the gown.
- Take reasonable care to avoid stains, damage or unnecessary wear.
Just wear it, enjoy it and leave the cleaning to us.
Rental Cancellations, Returns & Refunds
∆ Need to Cancel?
We understand that plans can change.
- Cancellations made at least 48 hours before your scheduled collection or delivery are eligible for a refund, subject to any applicable non-refundable fees.
- Cancellations made less than 48 hours before your scheduled collection or delivery are non-refundable.
Approved refunds will be processed within 48 hours of the cancellation being confirmed. Please note that the time it takes for the funds to reflect in your account may vary depending on your bank or payment provider.
∆ Not Sure About the Gown?
You're welcome to inspect the gown in person before committing to your rental if you're unsure about the fit, colour, condition or overall look.
You may also arrange for the gown to be delivered for inspection before committing to the rental. Any delivery and return transport costs for inspection are the client's responsibility.
∆ Once the Gown Leaves Us
Once a gown has been collected or delivered and leaves our premises, the rental is considered accepted.
For this reason, we do not accept returns or refunds due to:
- Change of mind
- Fit preference
- Personal styling preferences
- General dissatisfaction after collection or delivery
This is why we strongly encourage you to inspect and/or fit the gown before committing to your rental.
∆ What If There's an Issue With the Gown?
We want you to receive your gown in the condition you expect.
-If you notice a fault or issue before the gown leaves our premises, please let us know so we can address it before your rental proceeds.
-If you discover an issue that appears to be attributable to Reinas after collection or delivery, please contact us immediately. We'll assess the situation
and work with you on the appropriate resolution.
Feel free to contact us for any further questions/clarifications.